Customer Operations Manager

Job Summary

Leading initiatives to enhance customer experiences, the full-time remote Customer Operations Manager will manage programs across customer success, services, and support while optimizing tools and processes to drive customer satisfaction and retention.

Key Responsibilities

• Initiate, lead, execute, and monitor programs and projects across the customer experience function
• Contribute to the implementation and optimization of tools and processes for customer experience teams
• Establish and maintain reporting mechanisms for key performance metrics for customer success and support

Required Qualifications

• 5+ years of experience in Operations, Project Management, Customer Success, or Consulting
• Strong project management skills with the ability to manage multiple concurrent programs
• Demonstrated ability to build and scale tools and process automations, especially leveraging AI
• Strong data fluency with the ability to analyze and interpret reports from various tools
• Experience partnering with leaders across functions in a technology company