Customer Operations Manager
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Job Summary
To support a growing team, the full-time remote Customer Operations Manager will oversee daily order activities, provide hands-on support to team members, and serve as a trusted escalation point for complex customer and operational issues.
Key Responsibilities
- Lead and mentor the team, ensuring clear guidance and support for daily operations
- Own and coordinate daily order activities for assigned customers, delivering reliable service
- Analyze data to identify trends and drive operational improvements while monitoring team performance metrics
Required Qualifications
- A minimum of 5 years of experience in Customer Service/Operations, Order Entry, CPG, Supply Chain, or a related field
- Bachelor's degree in a relevant field preferred
- Demonstrated experience managing teams and fostering collaboration
- Ability to analyze large data sets and translate insights into actionable recommendations
- Familiarity with ERP/MRP order processing systems, preferably NetSuite
Complete Job Description
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