Customer Operations Representative
Job Summary
Supporting the Midwest Region, the full-time Customer Operations Representative will manage customer orders, inquiries, and concerns related to Purina products and services through phone, email, and fax, while being located in one of the designated states (MO, IA, MN, WI, IL) and working hours from 7am to 4:30pm CST.
Key responsibilities
- Manage customer orders from entry to invoicing, ensuring adherence to business processes
- Proactively identify and resolve issues related to customer order fulfillment, driving collaborative decision-making
- Develop and maintain strong customer relationships to anticipate needs and provide exceptional service
Required qualifications
- High School Diploma or GED
- 2 to 4 years of comparable customer service experience
- Proficient in Microsoft Office (Excel, Outlook, Word)
- Experience with Salesforce, JDE E1, and SAP systems
- Ability to work any set schedule between 7:00am and 4:30pm CST
Complete Job Description
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