Customer Operations Representative

Job Summary

Working remotely, the full-time Customer Operations Representative will manage customer inquiries related to order entry, pricing, product availability, and quality concerns while ensuring exceptional service and adherence to standard operating procedures.

Key responsibilities

• Manage customer accounts and oversee the entire customer support process
• Act as a liaison between customers, sales, supply chain, and manufacturing to resolve issues efficiently
• Execute best order management practices, ensuring accuracy throughout the order life cycle

Required qualifications

• High School Diploma or GED
• 1+ years of comparable customer service experience
• Proficient skills in Microsoft Office (Excel, Outlook, Word)
• Advanced knowledge of order management and customer service standard operating procedures
• Proficient knowledge of Salesforce for account management and service requests