Customer Operations Specialist
Job Summary
Providing account and technical support remotely, the part-time Customer Operations Specialist will assist members with general account features, credit score inquiries, and financial guidance while utilizing AI-assisted tools to enhance the customer experience.
Key responsibilities
- Assist members in effectively using NerdWallet's tools and features to improve their financial decisions
- Communicate complex financial topics clearly and empathetically to ensure member understanding and support
- Identify and document recurring member issues and collaborate with teams to enhance support processes and resources
Required qualifications
- Previous experience in technical support, customer service, or customer operations
- Familiarity with customer support tools such as Intercom, Zendesk, and Salesforce
- Experience using AI assistants in customer support contexts
- Strong analytical reading skills and a proactive approach to identifying customer needs
- Previous remote-work experience is required
Complete Job Description
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