Customer Operations Specialist

Job Summary

Providing exceptional customer service, the part-time temporary Customer Operations Specialist will manage inbound calls, process documents, and update systems while working remotely from various states during standard business hours.

Key responsibilities

• Handle incoming calls from participants, addressing inquiries and recommending solutions for order-related issues
• Review and update order information in the proprietary system
• Assist with back-end support and participate in training sessions for new and current clients

Required qualifications

• High School Diploma or GED Equivalent
• 1-2 years of customer service experience, preferably in a call center environment
• Strong computer proficiency and ability to navigate multiple screens quickly
• Excellent communication skills, including clear phone voice and proficient writing abilities
• Familiarity with Microsoft Office Suite