Customer Operations Support Specialist
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Job Summary
To support customer service excellence, the part-time Customer Operations Support Specialist will ensure service needs are met, coordinate order management activities, and collaborate across departments while working remotely in specific U.S. states.
Key responsibilities
- Act as a liaison between end customers and internal business units to address service needs
- Analyze operational data and customer feedback to identify process improvement opportunities
- Coordinate with multiple departments to resolve discrepancies and enhance overall performance
Required qualifications
- Bachelor's degree preferred or equivalent professional experience
- Experience in customer service, order management, or operations support
- Familiarity with SAP or a comparable ERP system for order processing
- Strong analytical skills with the ability to conduct root cause analysis
- Proficiency in Microsoft Office applications, particularly Excel and Outlook
Complete Job Description
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