Customer Partner Manager

Job Summary

Serving as the primary client relationship leader for healthcare provider partners, the full-time Customer Partner Manager will ensure strong engagement and service delivery alignment while translating data-driven insights into actionable strategies to enhance client satisfaction and operational excellence in a remote environment.

Key responsibilities

• Manage key client relationships through consistent communication regarding revenue cycle performance and strategic updates
• Collaborate with Service Delivery and functional leaders to align operational objectives and execute remediation plans
• Identify initiatives that enhance operational performance and support the development of the Revenue Cycle team

Required qualifications

• Bachelor's degree or equivalent experience in lieu of a degree
• Minimum of 5 years of experience, including at least 3 years in a management role
• Proven client relationship management experience in revenue cycle management
• Strong executive-level communication skills
• Ability to identify trends, risks, and opportunities that drive measurable outcomes