Customer Phone Support Agent

Job Summary

Providing timely and accurate assistance to customers, the full-time Customer Phone Support Agent will serve as a primary contact by phone, addressing technical and manufacturing inquiries while maintaining clear communication throughout the customer and order lifecycle in a remote environment.

Key responsibilities

• Review customer drawings and specifications to ensure alignment with production capabilities
• Resolve customer issues within established processes and escalate when necessary, maintaining ownership of interactions
• Document customer interactions accurately and collaborate with internal teams to address questions and order issues

Required qualifications

• Minimum 1 year of experience in customer service, technical support, or manufacturing-related fields
• Ability to explain technical information clearly to customers with varying levels of experience
• Comfortable providing live support by phone in a fast-paced environment
• Strong organizational skills with the ability to accurately document customer interactions
• Ability to work independently in a remote setting with minimal supervision