Customer Portal Administrator

Job Summary

Supporting the Customer Care team, the part-time Customer Portal Administrator will manage invoicing and collections through customer online portals, ensuring accurate billing and timely payments while working remotely or from any of the Nationwide Service Center locations.

Key responsibilities

• Assist Service Centers with portal invoicing and collections, serving as the primary contact for questions and escalations
• Audit invoicing activities and train Office Managers on best practices for portal communications and invoice standards
• Collaborate with Branch and Office Managers to resolve invoicing and collections issues efficiently

Required qualifications

• Strong working knowledge of customer portals such as Service Channel, Corrigo, Coupa, Ariba, Ecotrak, and OfficeTrax
• Advanced Salesforce skills at a Super User level
• Intermediate Excel skills for data analysis and reporting
• Experience in creating or tailoring systems and processes to enhance operations
• Familiarity with Vortex Service Center office operations