Customer Product Success Manager
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Job Summary
Leading the Customer Product Success team, the full-time Manager will develop and motivate trainers and team leaders, drive training strategy for restaurant partners, and collaborate across various departments to enhance customer adoption of TheFork Manager, all while working in a flexible environment with remote options.
Key responsibilities
- Lead, coach, and motivate the CPS team to create a high-performing environment
- Define and evolve the training strategy, ensuring consistent standards and methodologies
- Collaborate with local and central teams to gather feedback and align on partner experiences
Required qualifications
- 3-4 years of experience in driving customer adoption of a SaaS solution, preferably in the restaurant/hospitality sector
- Proficiency with Salesforce and/or other CRM tools
- Solid people management experience with a proven ability to engage teams
- Strong analytical skills combined with a pragmatic, hands-on approach
- Fluency in English and comfort in an international, multicultural environment
Complete Job Description
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