Customer Program Manager

Job Summary

Working remotely in the UK, the full-time Customer Program Manager will coordinate quarterly developer experience surveys, manage client communications, and collaborate with executive stakeholders to enhance customer relationships and deliver insights into engineering organization health.

Key responsibilities

• Create and execute detailed project plans in collaboration with customer stakeholders
• Manage regular communication with clients to provide recommendations and set expectations
• Prepare analyses and reports to inform decision-making for technology executives

Required qualifications

• 2-5 years of experience in a customer-facing role
• Prior experience in change management, consulting, business analytics, or project management
• Comfort presenting to strategic stakeholders and leadership
• Highly organized with the ability to manage multiple projects simultaneously
• Self-motivated and able to work effectively under deadlines with minimal supervision