Customer Reference Program Manager
Job Summary
Seeking an AI-fluent Customer Reference Program Manager, the full-time remote role will manage live reference requests, build a repeatable operating process, and ensure relevant customer matching to support sales opportunities within Commercial AI.
Key responsibilities
- Own live deal support by managing reference requests from intake to follow-up, ensuring timely fulfillment and seller communication
- Build a repeatable operating process, defining request types, service-level agreements, and documenting workflows to streamline operations
- Run Champion HQ and manage Peerbound insights to deliver customer evidence and proof that aligns with sales needs
Required qualifications
- 4+ years of relevant B2B SaaS experience in customer references, advocacy operations, or sales enablement
- Hands-on experience with reference platforms like Champion HQ or Peerbound, including workflow management
- Fluency in Salesforce and ability to connect reference activities to sales opportunities
- Proven ability to build processes and document workflows effectively
- Experience applying AI and automation to enhance program operations and workflows
Complete Job Description
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