Customer Reference Program Specialist

Job Summary

Managing the day-to-day operations of the customer reference program, the full-time Customer Reference Program Specialist will match customers with prospects, coordinate reference calls and events, and maintain an updated reference pool while working remotely.

Key responsibilities

• Match reference requests from sales teams to suitable customers based on various criteria and manage logistics for reference calls
• Identify and recruit new reference customers, ensuring accurate records and monitoring participation levels to prevent customer fatigue
• Track reference usage, report on program activity, and recommend process improvements based on data analysis

Required qualifications

• 5+ years of experience in marketing, customer advocacy, or a similar customer-facing program role
• Bachelor's degree in marketing, communications, business, or a related field (or equivalent experience)
• Hands-on experience with customer reference or advocacy programs
• Strong project management skills with the ability to handle multiple concurrent requests
• Comfortable working with data and tracking systems (CRM, spreadsheets, reference platforms)