Customer Relations Representative

Job Summary

Providing business-to-business (B2B) support, the full-time Customer Relations Representative will handle inbound emails and phone calls to resolve client and cardholder requests, ensuring satisfaction and retention in a hybrid work environment.

Key responsibilities

• React quickly and decisively to resolve customer issues while managing multiple responsibilities in a fast-paced team environment
• Maintain in-depth knowledge of products and services to proactively train clients and recommend best practices
• Collaborate with internal departments to support the customer base and meet productivity goals

Required qualifications

• High School Education or equivalent required
• 2+ years of experience in an office environment
• Preferred experience in B2B customer relations with a demonstrated ability to be coached
• Proficient in phone and computer skills for managing calls and internal communications
• Strong organizational and analytical skills with a commitment to maintaining product knowledge