Customer Relationship Liaison Supervisor

Job Summary

Supervising a team of customer relationship liaisons, the full-time Customer Relationship Liaison Supervisor will manage order processing, monitor performance metrics, and drive revenue growth through exceptional customer service in a remote setting.

Key responsibilities

• Supervise a team to achieve budget goals by processing orders and monitoring portals
• Utilize technology to ensure timely and accurate order fulfillment while promoting staff compliance with regulatory requirements
• Implement corrective measures based on key performance indicators to enhance team productivity

Required qualifications

• High School Diploma or GED required; Bachelor's Degree preferred
• At least five years of related industry experience in operations or sales
• Proficient in Microsoft Office Suite
• Experience in mentoring and managing subordinate staff
• Knowledge of payor authorizations and EMR systems preferred