Customer Relationship Liaison Supervisor

Job Summary

Supervising a team of Customer Relationship Liaisons in a full-time remote capacity, the Customer Relationship Liaison Supervisor will manage order processing, monitor productivity, and drive revenue growth through exceptional customer service.

Key responsibilities

• Oversee a team to achieve product start budgets and ensure timely order processing
• Utilize technology to enhance customer service levels and monitor key performance indicators
• Foster a positive team environment through effective communication, coaching, and goal setting

Required qualifications

• High School Diploma or GED required; Bachelor's Degree preferred
• At least five years of related industry experience in operations or sales
• Experience in mentoring and managing subordinate staff
• Proficiency in Microsoft Office Suite
• Knowledge of payor authorizations and EMR systems preferred