Customer Relationship Representative
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Job Summary
Providing timely and professional support to candidates, the part-time Customer Relationship Representative will manage inquiries via telephone, email, and chat for LSAT programs while working remotely and being scheduled up to 29 hours a week.
Key responsibilities
- Deliver front-line communication support to candidates through various channels while maintaining a professional demeanor
- Document candidate feedback, perform data entry, and troubleshoot issues to ensure effective problem resolution
- Participate in training new hires and adapt to changing practices and procedures to meet performance metrics
Required qualifications
- High School Diploma or GED
- Minimum of 2 years of customer service experience
- Proficiency in Microsoft Office, Windows, and Adobe Acrobat
- Strong writing skills with a focus on grammar and clarity
- Ability to maintain professionalism and work effectively under pressure
Complete Job Description
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