Customer Reliability Engineer
Job Summary
To support large AI training and inference workloads, the full-time Customer Reliability Engineer will triage and resolve customer issues, handle incidents, and build monitoring tools while working remotely.
Key responsibilities
- Triage and fix customer issues by diagnosing and resolving problems at the Linux and Kubernetes layers
- Participate in a 24/7 on-call rotation to respond to alerts and customer-reported outages, ensuring clear communication during incidents
- Develop automation tools and improve monitoring systems to proactively catch issues before they impact customers
Required qualifications
- Proven Linux troubleshooting skills from the command line, including processes, networking, and logs
- Working knowledge of Kubernetes, including pods, nodes, and deployments
- Ability to write scripts in Python or Bash for automation purposes
- Strong written communication skills for explaining technical issues to customers
- Willingness to join a 24/7 on-call rotation
Complete Job Description
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