Customer Reliability Engineer
Job Summary
Owning the customer support experience, the full-time Customer Reliability Engineer will provide technical support for IoT solutions, collaborate with engineers and AI to resolve issues, and enhance customer experience through documentation and feedback collection in a fully remote role within the United States.
Key Responsibilities
- Provide technical support to users implementing the Soracom platform in their IoT solutions
- Work with engineers and AI to investigate and resolve technical issues, ensuring quality customer-facing responses
- Publish and maintain documentation and technical resources to educate customers and improve self-service
Required Qualifications
- 3+ years of experience providing technical support
- Basic network knowledge (TCP/IP, SSL/TLS, DNS, HTTP, etc.)
- Experience with cloud services (AWS, Azure, Google Cloud, etc.) or cellular network technologies
- Experience with Linux-based operating systems and CLI environments
- Ability to maintain working hours aligned with the Mountain or Pacific time zone
Complete Job Description
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