Customer Research Advisor
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Job Summary
To support a growing Customer Experience and Research team, the part-time Customer Research Advisor will collaborate with clients to educate them on the platform, assist in designing and running research projects, and advocate for client needs while working remotely.
Key responsibilities
- Act as a Dscout expert to train and educate clients on platform features and functionalities
- Provide recommendations for clients' research design and assist in executing research projects
- Share client feedback internally to drive improvements in Dscout's product offerings
Required qualifications
- BA/BS in design research, psychology, anthropology, sociology, market research, or a related field
- 1 - 4 years of professional experience in client-facing roles
- Strong track record in client service and relationship management
- Established knowledge of user research and qualitative analysis
- Highly organized with strong project and time management skills
Complete Job Description
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