Customer Resolution Associate

Job Summary

Working remotely in a full-time capacity, the Customer Resolution Associate will process, communicate, document, and track member cases for Pharmacy Services while interacting with members, pharmacies, prescribers, and plans to provide support and assistance with program inquiries.

Key responsibilities

• Handle phone, email, and fax communications related to the concierge program, including inbound and outbound functions
• Process Pharmacy case management cases by entering, reviewing, and documenting requests in the claims processing and case management systems
• Investigate and resolve phone inquiries in a timely manner, escalating issues as necessary

Required qualifications

• High school diploma or equivalent GED
• Must be eligible to work in the United States without the need for work visa or residency sponsorship
• Willingness to work overtime, weekends, and holidays on a rotating basis as needed
• Basic math skills and general PC knowledge including Microsoft Office, Internet, and email
• Ability to work a flexible schedule to accommodate business needs