Customer Resolution Specialist

Job Summary

Providing remote support, the full-time Customer Resolution Specialist will manage customer care activities related to billing and patient account inquiries, ensuring excellent service and timely resolution of concerns.

Key responsibilities

• Resolve patient inquiries and concerns through effective communication and first-call resolution
• Document customer interactions accurately in the Epic Electronic Medical Record (EMR) system
• Perform timely collections of self-pay balances and assist in establishing financial arrangements

Required qualifications

• High School diploma or GED equivalent; Associate's Degree in a business-related field preferred
• One year of experience in customer service, payment collection, or medical billing, preferably in healthcare
• Knowledge of medical terminology and billing practices, including CPT-4 and ICD-9 coding
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Experience with Epic Professional Billing preferred