Customer Resolution Specialist
Job Summary
Handling complex customer issues, the full-time hourly Customer Resolution Specialist will serve as the primary point of contact for escalated cases, collaborating with internal teams to ensure timely resolutions in a 100% remote work environment.
Key responsibilities:
- Resolve intricate customer service inquiries and complaints that have been escalated beyond the initial support level
- Collaborate with various departments to identify and implement solutions for customer issues
- Track and document the status of escalation cases, ensuring accurate updates in the CRM system
Required qualifications:
- High school diploma or equivalent
- 3+ years of experience in a high-volume call center handling complex escalations
- Familiarity with Customer Relationship Management (CRM) software, preferably Salesforce
- Advanced mediation, conflict resolution, and de-escalation skills
- Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment
Complete Job Description
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