Customer Resolution Specialist
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Job Summary
To enhance customer loyalty, the full-time Customer Resolution Specialist will manage guest and hotel inquiries, ensuring timely resolution and effective communication while working remotely.
Key responsibilities
- Receive and manage customer resolution cases from intake through closure
- Investigate and coordinate with stakeholders to resolve customer and hotel concerns
- Document interactions and communicate case status and resolution details to customers
Required qualifications
- High school diploma/G.E.D. equivalent or local equivalent
- Minimum one year of related work experience in customer service or service recovery
- Experience resolving customer issues and managing cases from intake to closure
- Familiarity with case management systems or customer relationship management systems
- Ability to identify recurring issues and communicate trends effectively
Complete Job Description
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