Customer Resolution Specialist
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Job Summary
To enhance customer loyalty and brand equity, the full-time Customer Resolution Specialist will manage guest and hotel inquiries, resolving issues through effective communication and problem-solving while working remotely.
Key responsibilities
- Receive and manage customer resolution cases from intake through closure, ensuring timely responses
- Investigate and document customer and hotel concerns, coordinating with relevant stakeholders for effective resolution
- Analyze customer feedback to identify trends and communicate process improvement opportunities to leadership
Required qualifications
- High school diploma or G.E.D. equivalent
- Minimum one year of related work experience in customer service or service recovery
- Experience managing customer issues from intake to resolution
- Familiarity with case management or customer relationship management systems
- Ability to work independently and coordinate with various stakeholders
Complete Job Description
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