Customer Resolution Specialist

Job Summary

To enhance customer loyalty and brand equity, the full-time Customer Resolution Specialist will manage guest and hotel inquiries, ensuring timely resolution of issues while working remotely.

Key responsibilities

• Receive, document, and manage customer resolution cases from intake through closure
• Investigate customer and hotel concerns by coordinating with relevant stakeholders and gathering necessary information
• Communicate case status and follow-up actions to customers through approved channels

Required qualifications

• High school diploma or G.E.D. equivalent
• Minimum one year of related work experience in a customer service or service recovery environment
• Experience resolving customer issues and managing cases from intake to closure
• Familiarity with case management systems or customer relationship management tools
• Ability to review customer feedback and identify recurring issues