Customer Resource Planning Specialist
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Job Summary
To support customer service operations, the full-time Temp Customer Resource Planning Specialist will coordinate service-related activities, manage scheduling, and ensure timely delivery of services while working remotely.
Key responsibilities
- Efficiently coordinate service-related activities between customers and field resources to ensure high customer satisfaction
- Manage daily open service-related activities and maintain accurate updates in vendor-managed software systems
- Create, schedule, and track service-related activities while ensuring accurate delivery within the Praxedo Scheduling program
Required qualifications
- High School Diploma or equivalent; college coursework or degree preferred
- Minimum of 1 year of experience in Call Center/Scheduling or Customer Service-related roles
- Previous experience coordinating work orders and technician schedules
- Familiarity with scheduling programs and strong typing/data entry skills
- Ability to work in a fast-paced, deadline-driven environment
Complete Job Description
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