Customer Retention Representative

Job Summary

To support customer retention efforts, the part-time Customer Retention Representative will work remotely during the PM shift, answering policy inquiries, making outbound calls to collect payments, and providing exceptional customer service to ensure policyholders understand the value of their coverage.

Key responsibilities

• Answer questions regarding coverage, premiums, and policy information
• Make outbound calls to existing policyholders to collect delinquent premium payments
• Record policyholder information for reporting and transactional purposes

Required qualifications

• High school diploma or equivalent
• Basic Microsoft Office skills, including Word, Excel, and Outlook
• Minimum typing speed of 30 wpm
• Experience in a call center environment is preferred
• Some insurance and/or sales experience is preferred