Customer Retention Representative

Job Summary

To support a growing B2B environment, the full-time Customer Retention Representative will focus on retaining and expanding business within the current merchant base through strategic outreach and inbound closure calls while working remotely.

Key responsibilities:

• Retain accounts by resolving issues and educating merchants on the value of staying with the company
• Maintain current understanding of processing rate structures and collaborate with departments to address merchant concerns
• Identify root causes of dissatisfaction and suggest process improvements to reduce account closures

Required qualifications:

• High School Diploma or equivalent required; some college preferred
• 1-3 years prior experience in a call center environment required
• 1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred