Customer Retention Specialist
Job Summary
Engaging with customers considering service cancellations, the remote Customer Retention Specialist will manage inbound and outbound calls to provide tailored solutions, address concerns, and ensure a positive customer experience while collaborating with various teams.
Key responsibilities
- Handle inbound and outbound retention calls with professionalism and empathy
- Identify customer concerns and provide tailored solutions to retain business
- Maintain detailed records of customer interactions and retention efforts in CRM systems
Required qualifications
- High school diploma or equivalent is required
- 3+ years' experience in a similar role
- Proficiency in using CRM software and call center technology
- Strong persuasion skills and customer-first mindset
- Ability to handle difficult conversations with patience and professionalism
Complete Job Description
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