Customer Retention Specialist

Job Summary

To enhance customer loyalty, the full-time Customer Retention Specialist will manage inbound and outbound sales and retention calls, providing solutions and support while performing data entry and client interactions remotely.

Key responsibilities

• Utilize consultative sales techniques to identify and pursue sales and retention opportunities
• Handle customer inquiries regarding account status and follow up as necessary
• Capture and enter customer data accurately and efficiently into the system

Required qualifications

• Minimum of two years' experience in a consultative sales environment
• High school diploma or equivalent; college degree preferred
• Proven track record in a sales incentive-based structure
• Strong analytical and negotiation skills
• PC proficiency and ability to perform in a fast-paced environment