Customer Retention Specialist
Job Summary
Proactively engaging with at-risk customers, the full-time remote Customer Retention Specialist will conduct outreach to address concerns, drive retention, and support revenue goals while providing consultative solutions and maintaining detailed documentation.
Key responsibilities
- Conduct daily outbound outreach to customers flagged for issues such as HealthScore declines and payment failures
- Communicate the value of services, handle objections, and identify opportunities for plan optimization and reactivation
- Log interactions accurately in the CRM and maintain documentation to support performance tracking and transparency
Required qualifications
- Bachelor's degree preferred
- 2+ years of Customer Service or B2B Sales experience
- Familiarity with SaaS products and CRM systems; GHL experience is a plus
- Effective objection-handling and follow-up abilities
- Strong English communication skills (verbal and written)
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,283 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
