Customer Retention Specialist
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Job Summary
Focusing exclusively on customer retention, the full-time Customer Retention Specialist will manage the renewal process for unmanaged accounts, communicate directly with clients, and support account managers by gathering necessary information, all while working remotely.
Key Responsibilities
- Manage the renewal process for unmanaged accounts, including drafting and finalizing renewal contracts
- Conduct customer satisfaction surveys to gauge client sentiment and identify areas for improvement
- Monitor client usage statistics and proactively reach out to clients with low usage to offer support
Required Qualifications
- Experience in customer retention or sales support roles
- Strong communication and organizational skills
- Ability to work independently and manage multiple renewals simultaneously
- Attention to detail and a focus on accuracy in documentation and communication
- Familiarity with CRM software and contract management tools is a plus
Complete Job Description
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