Customer Retention Supervisor
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Job Summary
Leading a team of retention specialists, the full-time Customer Retention Supervisor will drive customer reactivation and revenue growth in a 100% remote environment while also engaging directly with customers through outbound calls.
Key responsibilities
- Manage and coach Customer Retention Specialists to achieve clear goals and accountability for results
- Make outbound calls to encourage repeat transactions and reactivate inactive customers
- Develop and maintain SOPs, calling workflows, and training materials for the team
Required qualifications
- At least 3 years of supervisory or leadership experience in customer retention or contact center operations
- Proven success in customer conversion, retention, and reactivation
- Experience in building SOPs, call scripts, and training materials
- Strong analytical skills with the ability to create actionable plans from performance data
- Proficiency in Microsoft Office, particularly Excel, and experience with CRM and outbound calling platforms
Complete Job Description
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