Customer Retention Trainer

Job Summary

Seeking a remote Customer Retention Trainer, this full-time position will develop, implement, and evaluate training programs for Customer Retention Representatives, ensuring they have the necessary skills to deliver exceptional service and meet performance goals.

Key Responsibilities

• Design and develop training curricula for new hires and existing staff, including instructional materials
• Conduct group and individual training sessions, providing real-time feedback and monitoring call quality
• Collaborate with department supervisors to identify training needs and assist with call center support as required

Required Qualifications

• High school diploma or equivalent; Bachelor's degree preferred
• 3 or more years of customer service experience required
• 1 year of previous training or related experience preferred
• Proficiency in using training software and tools
• Experience in a call center environment preferred