Customer Service Account Specialist

Job Summary

Providing essential customer service and support, the full-time remote Forging Specialist will manage order entry, troubleshoot issues, and coordinate communications between customers and internal teams to ensure high levels of satisfaction.

Key responsibilities:

• Provide customer service regarding material and order status through phone, email, and meetings
• Coordinate issue resolution among customers, Boeing, and internal staff members
• Maintain high customer satisfaction by accurately communicating requirements and resolving problems promptly

Required qualifications:

• High school diploma or equivalent
• 1-2 years of previous customer service experience
• Solid computer skills beyond the basic level
• Self-starter with a dependable work ethic and flexibility in scheduling
• Experience in the aerospace industry is preferred