Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time remote Customer Service Advocate will manage customer relations, perform research to resolve issues, and document inquiries while adhering to departmental standards.

Key responsibilities

• Respond accurately and timely to customer inquiries via various communication channels
• Initiate adjustments and coordinate with other departments to resolve customer issues
• Maintain records on customer feedback and assist in process improvements

Required qualifications

• High School Diploma or equivalent
• Ability to operate multiple computer systems effectively
• Experience in high-stress situations with good judgment skills
• Strong customer service skills
• Basic computer operating skills and familiarity with standard office equipment