Customer Service Advocate
Job Summary
Providing personalized support for routine inquiries, the full-time Customer Service Advocate will resolve member and provider issues remotely while ensuring high-quality service and adherence to performance standards.
Key responsibilities
- Assess and research member and provider inquiries to determine causes and initiate corrective actions
- Mitigate complaints to ensure resolution during the initial contact
- Document communications and maintain compliance with quality standards and regulations
Required qualifications
- High School diploma or GED required
- 1-2 years of related experience in a contact center environment preferred
- Vocational or technical education may be required in addition to work experience
- Experience interacting with members and providers is advantageous
Complete Job Description
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