Customer Service Advocate
Job Summary
Processing orders and providing customer support, the full-time hourly Customer Service Advocate will manage inquiries about pricing, shipping, and order status while maintaining accurate customer records and resolving complaints.
Key responsibilities
- Process customer orders and provide information regarding pricing and shipping
- Track and expedite orders while documenting and resolving customer complaints
- Maintain accurate records of customer interactions and transactions
Required qualifications
- High school diploma or GED; some college preferred
- Minimum of 3 years of experience in customer service or a related field
- Experience working with ERP systems
- Proficiency in computer skills and accurate documentation
- Prior experience in a manufacturing customer service or account management role is required
Complete Job Description
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