Customer Service Advocate

Job Summary

Providing exceptional customer support in a remote full-time capacity, the Customer Service Advocate will manage inbound calls, Live Chat inquiries, and customer cases while collaborating with cross-functional teams to resolve issues related to client setup, account management, and billing.

Key responsibilities

• Effectively address calls and customer inquiries in the Service Center, maintaining accurate records of interactions
• Process new client registrations, service contracts, and customer agreements while ensuring compliance with HIPAA and confidentiality standards
• Provide technical support for the customer portal and proactively identify training opportunities for customers

Required qualifications

• Associate's degree or equivalent experience required; Bachelor's degree highly preferred
• 1-2 years of experience in customer service or a similar role, preferably in healthcare or biotech
• Reliable access to a high-speed wired internet connection
• Proficiency in MS Office and familiarity with Salesforce or CRM databases is a plus
• Ability to adhere to Standard Operating Procedures and effectively manage a high volume of inquiries