Customer Service Advocate

Job Summary

Providing prompt and courteous responses to customer inquiries, the full-time remote Customer Service Advocate will perform research to resolve issues, document inquiries, and collaborate with other departments as needed.

Key responsibilities

• Respond accurately and timely to customer inquiries via phone, written communication, web, or in-person
• Initiate adjustments and coordinate with other departments to resolve customer issues and assist with special projects
• Maintain records of customer complaints and feedback, recommending procedural changes to management as necessary

Required qualifications

• High School Diploma or equivalent
• Basic computer operating skills and familiarity with standard office equipment
• Ability to handle high-stress situations effectively
• Strong customer service skills and good judgment
• Experience operating multiple computer systems efficiently