Customer Service Advocate
Job Summary
Providing essential support to members, the full-time Customer Service Advocate will assist with medical and pharmacy benefits, eligibility, and claim resolution while working remotely within the U.S.
Key responsibilities:
- Assist members with inquiries regarding medical, vision, dental, and pharmacy plan details
- Utilize multiple databases to connect members with appropriate resources and specialists based on their healthcare needs
- Educate members on health care benefits and assist in maximizing the use of community services and support programs
Required qualifications:
- High School Diploma / GED or equivalent work experience
- At least 1 year of experience in a customer service environment
- Proficiency with Windows PC applications and Microsoft Office, including Word, Excel, and Outlook
- Ability to work full-time (40 hours/week) with flexibility for 8-hour shifts during business hours
- Must be 18 years of age or older
Complete Job Description
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