Customer Service Advocate
Job Summary
Building trust with members enrolled in UHC benefit plans, the full-time Customer Service Advocate will assist with medical and pharmacy benefits, eligibility, claim resolution, and promote health care literacy while working remotely across the U.S.
Key responsibilities
- Assist members with inquiries related to medical, vision, dental, and pharmacy plans, as well as eligibility and claims
- Utilize multiple databases to refer and enroll members in appropriate internal programs based on their needs
- Educate members on health care benefits and assist them in maximizing community services and support programs
Required qualifications
- High School Diploma / GED or equivalent work experience
- Must be 18 years of age or older
- 1+ years in a customer service environment
- Proficiency with Windows PC applications and Microsoft Office Suite
- Ability to work full-time (40 hours/week) with flexibility for various shift schedules
Complete Job Description
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