Customer Service Advocate

Job Summary

Working remotely on a full-time basis, the Customer Service Advocate will manage customer inquiries through various channels, ensuring timely and accurate responses while maintaining documentation and coordinating with other departments to resolve issues.

Key responsibilities:

• Respond to customer inquiries accurately and courteously, documenting interactions and resolutions
• Process adjustments and perform research to resolve inquiries, collaborating with other departments as needed
• Provide feedback to management on customer issues and assist in process improvements based on daily operations

Required qualifications:

• High School Diploma or equivalent
• Ability to handle high-stress situations and demonstrate good judgment
• Strong customer service skills with the ability to learn and operate multiple computer systems
• Excellent verbal and written communication skills
• Basic computer operating skills and familiarity with standard office equipment