Customer Service Advocate

Job Summary

Resolving routine inquiries and concerns, the full-time Customer Service Advocate II will provide timely and personalized support to members and providers in a remote contact center environment.

Key responsibilities

• Assess and research member and provider inquiries to determine causes and initiate corrective actions
• Mitigate complaints to resolve issues during initial contact and serve as a front-line resolution advocate
• Document communications and maintain performance standards based on established contact center metrics

Required qualifications

• High School diploma or GED required
• 1 - 2 years of related experience preferred
• Experience in a contact center environment interacting with members and providers is preferred
• Vocational or technical education may be required in addition to prior work experience
• Familiarity with claims processing and Facets is preferred