Customer Service Advocate

Job Summary

To support the billing department, the full-time Customer Service Advocate will manage incoming calls and correspondence regarding billing inquiries for hospital and physician services, with the potential for remote or hybrid work after an initial training period.

Key responsibilities

• Answers incoming calls and provides professional assistance to patients regarding billing questions
• Educates patients on reimbursement issues and follows up as necessary to resolve concerns
• Maintains accurate patient information and coordinates with other departments to address complex billing issues

Required qualifications

• High school diploma or equivalent
• Minimum of one year experience in third-party billing in a healthcare setting preferred
• Proficiency with clerical tasks and experience using PC and office equipment
• Ability to speak, read, and write English fluently