Customer Service Advocate I

Job Summary

Providing essential support in a remote environment, the full-time Customer Service Advocate I will manage inquiries from members, providers, and brokers regarding product information, claims resolution, and billing questions while delivering education about health and financial programs.

Key responsibilities

• Resolve member, provider, and broker inquiries via phone and written correspondence by researching and validating claim submissions
• Educate customers on product benefits and limitations, interpreting contractual language as needed
• Maintain accurate customer records and participate in ongoing education related to services and industry topics

Required qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Familiarity with medical or insurance terminology is preferred
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills