Customer Service Agent
Job Summary
Providing remote support, the Customer Service Agent will engage with callers to deliver benefit information, claim status updates, and general health plan details while managing 35-50+ inbound and outbound calls daily.
Key responsibilities:
- Create a welcoming experience by authentically engaging every caller
- Thoroughly and accurately answer questions about customers' healthcare accounts
- Work closely with claim staff to make warranted adjustments to claims
Required qualifications:
- 2+ years of customer service experience; 1+ years in a TPA or payer setting
- Experience with self-funded plans preferred
- Bachelor's degree or medical billing/coding certification
- Additional TPA or payer experience
- Strong communication, multitasking, and computer skills (Microsoft Office)
Complete Job Description
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