Customer Service Agent

Job Summary

Receiving intermediate-level inquiries and service requests, the full-time Customer Service Agent III will provide accurate and timely information to patients, employees, and vendors while working remotely and fostering strong customer relationships.

Key responsibilities

• Respond to inquiries and service requests via phone, email, and web portal, ensuring high customer service standards
• Collaborate with team members to enhance service delivery and identify additional ways to support customers
• Adhere to regulations and policies to maintain the privacy and safety of employee and patient information

Required qualifications

• High School Diploma or General Education Diploma (GED)
• Two years of recent relevant experience in customer service or related fields
• Knowledge of processes in Human Resources, Payroll, Accounts Payable, Supply Chain, or Revenue Cycle Customer Billing
• Ability to work independently and as part of a team in a fast-paced environment
• Experience handling confidential information and resolving standard problems effectively